FAQ
All your questions about Bonuses, Deposits and VIP at b22
After joining b22, you will find answers here on everything you want to know — from the welcome bonus and bKash deposits to VIP cashback, the mobile app, and responsible gaming. Each topic is organised below so you can easily find the question you are looking for.
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Reward on your first deposit
Welcome Bonus
When you open a new account at b22 and make your first deposit, the welcome bonus is added automatically. The bonus is a 100% match — meaning you get a bonus equal to the amount you deposit, up to ৳15,000. Example: deposit ৳1,000 and you get ৳1,000 bonus, giving a total balance of ৳2,000. Before withdrawing, you must meet the wagering requirement (20x the bonus amount).
Go to the b22 Login page to create your account first, then make a deposit using any available method.
Go to the b22 Login page to create your account first, then make a deposit using any available method.
No. The welcome bonus can only be claimed once per account. It applies only to your first deposit as a new member at b22. If the same person tries to claim the bonus by opening multiple accounts, those accounts may be suspended. For second and subsequent deposits, b22 has other weekly and special bonus offers available.
A wagering requirement is a condition that requires you to bet the bonus amount a set number of times before you can withdraw winnings from that bonus. For the b22 welcome bonus, the requirement is 20x the bonus amount. Example: if you deposit ৳30,200, your bonus is ৳15,000 — so the total wagering required is ৳15,000 × 20 = ৳3,00,000. Once you reach that amount through gameplay, your bonus winnings become withdrawable.
Yes, at b22 you can cancel a bonus before the wagering requirement is completed. Cancelling a bonus will remove the associated bonus balance and any winnings earned from that bonus; your original deposited amount will remain unchanged. To cancel or manage a bonus, go to your account settings or contact 24/7 live chat support.
Beyond the welcome bonus, b22 has several other promotions: weekly reload bonus (30%, up to ৳8,000), special festival bonus on slot games (50%, up to ৳10,000), cricket deposit reward (40%, up to ৳12,000), a birthday reward, and a refer-a-friend reward. Each offer has its own wagering conditions and eligibility criteria.
Exclusive benefits
VIP Program
The b22 VIP program has 4 tiers in total: Bronze, Silver, Gold, and Platinum. Each tier comes with a weekly cashback — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Moving to a higher tier increases your cashback rate and unlocks additional benefits.
Weekly cashback is calculated based on your net loss for that week — meaning cashback applies to the amount remaining after subtracting total winnings from total losses. Example: if you are a Gold member and your net loss for the week is ৳20,000 — you receive ৳20,000 × 0.6% = ৳120 cashback. This is the maximum rate for that tier.
Playing regularly and consistently at b22 will automatically advance your VIP tier. The more active you are and the more you bet, the faster you will reach a higher tier. Once you hit a specific turnover threshold, you will be notified that you have moved to the next tier. The Platinum tier is the most exclusive and offers the highest cashback rate.
In addition to weekly cashback, b22 VIP members may receive early access to special promotions, dedicated support, rewards on special occasions, and faster withdrawals at higher tiers. At the Gold and Platinum levels, personalised offers and priority service are provided.
If there is not enough activity during a set review period, your VIP tier may be re-evaluated. b22 helps regularly active players retain their tier. To find out more about your current tier and review criteria, contact live chat or visit the b22 VIP page.
Safe and aware gaming
Responsible Gaming
You must be at least 21 years old to take part in any gaming activity at b22, including casino games and sports betting. Age is verified during account registration, and no one under 21 is permitted to open an account or play. In line with this rule, we are committed to protecting minors.
There are certain signs you should watch out for: betting beyond your budget, playing more to recover losses, being unable to stop gaming, prioritising gaming over family or work, and being dishonest about gaming. If you notice these signs, contact b22's support team or the organisations listed on the responsible gaming page.
Yes, at b22 you can set your own deposit limits, betting limits, or session time limits. These limits can be set through your account settings or via 24/7 live chat. If needed, a temporary or permanent self-exclusion option is also available. Keeping control in your own hands is the core principle of responsible gaming.
You can get direct help in Bengali through b22's 24/7 live chat. You can also contact the National Mental Health Helpline and family support centres. For detailed information and a list of support organisations available in Bangladesh, see the Responsible Gaming page. Your well-being is our priority.
Mobile & Browser Guide
Device & Technical Issues
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data and remove "Cached images and files" and "Cookies". Then refresh the page. If the problem continues, close the browser tab and open the b22 site fresh. Check your internet connection and restart your router if needed.
b22 has apps available for both Android (APK) and iOS, and they must be obtained through official channels. To learn more about the app, visit the b22 App page, or for Android installation instructions, visit the b22 APK page. Check your device's security settings before downloading the app.
Yes, the b22 site works fully on mobile browsers. You can play all games — slots, live casino, sports betting — from a smartphone or tablet using Chrome, Firefox, or Safari. The site is built with a responsive design, so navigation is easy on smaller screens. Even without a separate app, the full experience is available in the browser.
On Android, open Chrome → go to the b22 site → tap the three-dot menu (⋮) on the right → select "Add to Home screen". On iPhone, open b22 in Safari → tap the share icon at the bottom → select "Add to Home Screen". This lets you open the site directly from your home screen like an app, without typing the address in a browser.
When your connection is restored, the round data is saved on the game server. When you log back in to b22, the game resumes from where it left off, or if the round has ended, the result is added to your account. If you believe a bet or win has been lost, check your game history and let the live chat team know — the support team will review the records and resolve the issue.
Payments & Transactions
Deposit Money
The minimum deposit amount at b22 is ৳500 for all payment methods. This applies whether you use bKash, Nagad, Rocket, or bank transfer. Depositing ৳500 or more will add funds to your account and you can start playing. The minimum deposit of ৳500 also applies to various bonus offers.
Log in to b22, go to the payment section, and select bKash. Enter the amount (minimum ৳500) and follow the instructions provided. Use "Send Money" or "Payment" in the bKash app or mobile menu to complete the payment to the designated merchant number. Keep your transaction ID — it will be useful if you need to contact support about any issue.
Yes, Nagad is a completely safe deposit method at b22. All transactions are secured using SSL encryption. You can make payments directly from the Nagad app — the process is similar to bKash. Deposit starting from a minimum of ৳500. Once the payment is confirmed, funds are usually added to your account within a few minutes.
b22 does not charge any extra fees on deposits. However, a small service charge may apply based on the individual policies of bKash, Nagad, or Rocket — this is governed by the respective mobile banking service's own terms. For bank transfers, you can transfer from major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank.
First, wait a little while — there can sometimes be a slight delay due to network lag. If more than a few minutes pass, get the transaction ID and a screenshot from your bKash or Nagad app's transaction history. Then provide that information to b22's 24/7 live chat. The support team will verify the records and resolve the issue promptly.
Have more questions? We're always here
If you don't find the answer to your question in this FAQ, b22's support team is ready to help in Bengali. Day or night, you can reach us anytime via live chat or email. Whether it's about deposits, bonuses, games, or your account — you'll get direct assistance on any topic.
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