b22's Privacy Policy

01 About This Policy

b22 is an online betting and casino platform operated for users in Bangladesh. Using our services requires you to provide certain personal information. This privacy policy explains how we handle that information and what steps we take to protect your privacy.

By creating an account on b22, you are considered to have accepted the terms of this policy. We therefore ask that you read it carefully before registering. Our Terms and Conditions set out the other rules for using the site in detail.

This policy applies only to b22's own platform. Third-party websites or services are governed by their own privacy policies, for which b22 is not responsible.

02 What Information We Collect

b22 collects various types of information to run its services properly and to improve the user experience. This information comes mainly from two sources — what you provide directly and what our system records automatically.

2.1 Information You Provide Directly

Information you give us during registration and account management:

• Full name and date of birth (for identity verification)
• Mobile number and email address
• Bangladeshi National ID card or passport details
• Current address
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Any information you provide when contacting support

2.2 Automatically Collected Information

Our system records the following information while you use the site:

• IP address and device type
• Browser type and language settings
• Which pages were visited on the site and for how long
• Betting and gameplay history (transaction date, amount, game name)
• Login time and location data
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Information may sometimes be obtained from trusted third-party services for identity verification, fraud prevention, or age confirmation. This information is used solely to ensure account security.

03 What Your Information Is Used For

b22 uses collected information only for legitimate and necessary purposes. No information is sold to third parties unnecessarily or without user consent.

b22 is committed to responsible play. If potentially problematic behaviour is identified, we may intervene to protect the user. Further details are available in the Responsible Gaming Guidelines.

04 Who Your Information Is Shared With

b22 does not sell your personal information to third parties. However, certain information may be shared in the following situations:

4.1 Service Provider Partners

Trusted service providers engaged for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support may receive the information they need. These partners may use the information only for the agreed purpose and may not use it for their own ends.

4.2 Legal Obligations

Information may be provided to government authorities or courts as required under applicable laws in Bangladesh. In such cases, b22 fully complies with the legal process.

4.3 Fraud Prevention

If money laundering, fraud, or other illegal activity is suspected, relevant information may be shared with the appropriate investigating authority.

4.4 Business Restructuring

If there is a change in ownership or structure of b22's business, user information may transfer to the new entity, but the terms of this privacy policy will remain in force.

05 Cookies and Tracking Technologies

b22 uses cookies on its website to improve your experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. The site's core functions cannot work without them.
• Functional cookies: Used to remember your preferences (language, display settings).
• Analytics cookies: Help us understand which parts of the site are used most and support service improvement.
• Marketing cookies: Used to show you relevant promotional content based on your interests.

Most browsers allow you to control or disable cookies. However, disabling essential cookies may cause some site features to not work correctly.

06 How Data Security Is Ensured

Protecting your personal information is a priority for b22. We follow several technical and organisational measures to achieve this:

• SSL encryption: All data transmitted on the site is encrypted using SSL (Secure Socket Layer) technology, which keeps the information unreadable to third parties.
• Secure servers: All data is stored on access-controlled and encrypted servers.
• Access control: Only authorised staff can access personal information, and only when required for a specific task.
• Regular security audits: Security assessments are carried out regularly to identify system vulnerabilities.
• Two-factor verification (OTP): OTP-based verification at login and during transactions provides an extra layer of protection for user accounts.

However, transmitting information over the internet is not entirely without risk. We aim to provide the highest level of protection, but it is honest to acknowledge that no electronic method is 100% secure. Users also have a responsibility to keep their own passwords confidential.

07 How Long Information Is Retained

b22 does not retain personal information longer than necessary. The general policy is:

• Active accounts: information is retained for as long as the account remains active.
• Closed or inactive accounts: information is kept for the period required by legal and financial record-keeping obligations.
• Transaction data: retained for a specified number of years in accordance with financial regulatory guidance.
• Support communication records: kept for a reasonable period in case of potential dispute resolution.

After the specified period, information is securely deleted or anonymised so that the individual can no longer be identified.

08 Your Rights Regarding Your Information

As a registered user of b22, you have a number of rights concerning your own information:

8.1 Right to Access

You may ask what information we hold about you. Contact the support team and you will be informed within a reasonable time.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Once the correct information is confirmed, it will be updated in a timely manner.

8.3 Right to Request Deletion

After closing your account, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal and financial record-keeping obligations.

8.4 Right to Opt Out of Promotional Messages

If you no longer wish to receive bonus and promotional messages, you may unsubscribe at any time. However, necessary messages relating to your account and transactions will continue to be sent.

To exercise these rights or if you have any questions, contact our 24/7 customer support team via live chat or email in Bengali or English. You can also check our FAQ section for answers to common questions.

09 Protection of Minors

b22's services are strictly for persons aged 21 or older. We take active steps to ensure that no one under the age of 21 can use this platform.

• Age is verified at the time of registration.
• In cases of doubt, proof of identity is requested.
• Information from persons under 21 is not knowingly collected.
• If it becomes known that a minor's information has been collected inadvertently, it is deleted.

10 If This Policy Changes

b22 may update this privacy policy when necessary. If significant changes are made, registered users will be notified by email or mobile message. The date of the most recent update will also be shown at the top of this page.

Continuing to use the site after any changes will be taken as acceptance of the updated policy. We therefore recommend reading this page regularly. For the general rules of using b22, further information can be found on our About Us page.